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NAVIGATION
How do I find a product?
FIND EASY AND SMART WHAT YOU ARE LOOKING FOR
On the shelves of our online store you will find more than 7,000 products
Navigate to:
• Horizontal Menu < / strong> for current and featured categories,
• Vertical for all store categories,
SEARCH
If you are looking for a specific product, you can use the "search" field on the center. Fill in whatever you want in the field and you will see results that you can scroll down to see all the results.
What can I do if I do not find the product I am looking for?
If despite the search on the site you have not been able to find the product you want then you can ask us through the contact form https://karlas.gr/contact-us, or at 2310989824 and 2310481231.
How can I browse karlas.gr?
On the shelves of our online store lies a whole world of creation with thousands of products, which you can have at your disposal with one click.
For greater ease of search we have divided our huge range of products into subcategories from where you can browse and find the product of your choice.
In case you are looking for something specific, use the Search, which will lead you directly to your specific choice.
What is a shopping cart?
It's exactly what the cart is in regular stores.
You can place it with the "Cart" button there any product you are interested in buying, but also remove it with the Delete icon.
Just because you have a product in the cart does not mean that you have bought it. Follow a short process until it becomes yours. You can see what you have chosen and how much each one costs separately and all together.
What is Wishlist?
The Wishlist differs from the online shopping cart because it is filled not with what you need, but with what you want! Using Wishlist, you put in order everything you just have in mind and you like from our thousands of products, no matter when and if you plan to make a future purchase.
The Wishlist also helps you better organize and prioritize today's wishes, which can become tomorrow's needs and priorities!
From the Wishlist you can easily:
• drag the desired products to your cart with one click,
• delete a product from the list (by clicking remove), < br /> • transfer a product to your cart by pressing the cart that corresponds to the product.
The Wishlist is activated automatically when you create an account.
What do I need to know about Reviews?
These Terms of Use apply to product presentations and customer reviews, a service of www.karlas.gr . They do not apply to the entire website of www.karlas.gr, which has its own Terms of Use.
Submitting your evaluation and presentation at www.karlas.gr , you agree and guarantee that:
- The content of the presentation is your own creation and is not the copyright of a third party
- The presentation does not contain abusive, religious or racist comments, insults to other members of the www.karlas.gr and ax third party confessions, discussions about pirated software, illegal activities or deliberate misuse of the warranty and the terms of use of the product
- You do not publish multiple identical presentations (spamming)
Do you agree that KARLAS ART WORLD (including all company executives, employees and associates) does not is responsible for any legal or non-legal matter, natural or legal person, arising as a result of ignoring the above Terms of Use.
- For each presentation and evaluation you submit, you give KARLAS ART WORLD full ownership of the material to copy, modify, delete in its entirety, adopt, publish, translate, use in any electronic or printed form and sell, without any copyright on it.
- Any presentation and evaluation can be used as the KARLAS ART WORLD judges. KARLAS ART WORLD has the inalienable right to change, modify or delete any form of material that will be published on www.karlas.gr and its subpages, if it deems that its content is an abuse of the above Terms of Use.
- KARLAS ART WORLD does not guarantee that you will always be able to modify or delete the material uploaded via www.karlas.gr . However, KARLAS ART WORLD reserves the right to remove or refuse to publish a presentation and evaluation for any reason.
- Writing an evaluation or presentation at www.karlas.gr you acknowledge that you are solely responsible for what is written and not KARLAS ART WORLD .
- By providing your email address along with the presentation and evaluation of a product, you accept that KARLAS ART WORLD has the right to use it to contact you about the presentation or evaluation status and for other management purposes.
- Please do not use greeklish. Make your rating easy to read and understand
HOW TO BUY
How can I order;
Find the products you are interested in through the search engines or from the various topic pages. Click the "BASKET" button on the product you are interested in and it will go into your online 'shopping cart'.
When you have finished your selections click on the "COMPLETE" link SHOPPING ”located below the list of products you have in your cart and you will go to a secure connection where you will be asked to define your details as well as payment and shipping methods.
Alternatively you can place your order by phone at 2310989824 and 2310481231 business days and store hours.
Orders received on public holidays are served the next day workable.
Do I have to register?
You can order whether you are a member of karlas.gr or not. If you are, you will save time on your next order and you will be informed immediately about our offers and actions. Fill in the form of your e-mail & the password you stated during your registration and login to the membership area.
If you are not a member, click the create new button account. Fill in an active email account on the new member registration form. The e-mail you declare must exist because all our communication will be done through the e-mail you stated during your registration.
Do I want to issue an invoice?
In case you want a purchase invoice issue you can choose an invoice issue and fill in your company details as indicated on the company stamp. If there is a problem with the version we will contact you so you will need to fill in a valid phone number.
Has my order been completed?
After you finish the process of entering the recipient's details and click "Submit Order", a message will appear informing you that the order has been completed, along with the order details.
You will immediately receive an email with the details of your order. Also check the spam folder for spam / inbox.
A product is missing from my order. What can I do?
At karlas.gr we are very careful in the matter of your immediate and correct service. If you nevertheless find an omission in your order you have the following options:
• Through the "Order History" https://karlas.gr/historical-orders find your order and write your message at the bottom
• Reply to the order email and send it to us report the mistake that has been made.
• Talk to one of the sellers by phone at 2310989824 and 2310481231 during business days and store hours.
What stage is my order at?
You also log in to your account through the "Order History" https://karlas.gr/ιστορική-παραγγελών , you find the order you are interested in as well as its status. In the "Order Details" you can contact us for anything you want.
How can I cancel an order?
It is possible to cancel the order, if it has not left the store. In case the order is canceled after the start of the shipment, you will be charged with the corresponding costs.
The cancellation can be done:
• either through the contact form of the order details in the ORDER HISTORY section (https://karlas.gr/order-order) of your account,
• or through the form contact https://karlas.gr/contact-us,
• or by phone at 2310.98.98.24.
If the amount of the order has already been paid , then the refund is made by crediting the customer's account. It is even possible to partially cancel the order by removing products, if the shipment has not been made.
Can I return a defective product?
Product returns are only accepted if the product is defective or does not meet its description as long as the buyer informs our store immediately (within 10 days and with the receipt or purchase invoice). The product must not have been used. Our store is not responsible for any damage to the products during transport. The products travel at the risk and responsibility of the customer.
Returns can be made:
• either through the contact form of the order details in the ORDER HISTORY section (https://karlas.gr/order-order) of your account,
• or through the contact form https://karlas.gr/contact -us,
• or by phone at 2310.98.98.24.
In the section "PRODUCT RETURNS" ) you can see the progress of your returns.
DELIVERY
When will I receive;
Delivery days are from Monday to Friday from 09:00 to 17:00 for Thessaloniki *, Athens.
Product Receipt:
Place your order by 15:00 Monday to Friday and KARLAS ART WORLD sends your order the next business day to the cities:
• Thessaloniki *
• Athens
• In case you want a transport company of your choice with which KARLAS ART WORLD does not cooperate then the transport costs are borne by clients.
* For orders within Thessaloniki, the possibility of delivery is also provided on Saturday (if requested in the comments of the order)
How much does the shipping cost;
For orders over €50 and up to 2 kg, shipping costs are FREE for all of Greece. Consult the table below for the charges as it calculates the cost depending on the volumetric weight.
COST OF TRANSPORTATION ACCORDING TO VOLCOMETER WEIGHT | |
VOLCOMETER WEIGHT | DELIVERY COST |
up to 2 KG ( Total Order over € 50 ) | FREE |
up to 2 KG ( Total Order under € 50 ) | € 2.80 |
| Every extra kgr over 2 kgr | € 1.00/kgr |
* The above prices include VAT 24%
Can I pick it up from a store?
Temporarily, you can NOT pick up from our stores. For any information, however, call us at 2310989824 store hours and we will be happy to serve you.
My order has been delayed
Your order may be delayed for the following reasons:
The product has been delayed to be shipped by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are cases where an order of ours can be "stuck" at the customs or in its transport, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.
The product you ordered has already been removed and is not available: Among the thousands of products that We report in our online store there are rare cases where their supplier suddenly and unannounced announces that he is canceling them. In this case, an employee of our company will contact you directly to give you all the alternatives.
In periods of extreme weather events or strikes as well as in any case force majeure, which may affect the delivery and delivery of your order.
In the event that telephone and / or e-mail is not possible ) contact you (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. The information you entered is not properly updated. In any case, the delay shall not exceed thirty days from the conclusion of the contract.
A product is missing from my order. What can I do?
At karlas.gr we are very careful in the matter of your immediate and correct service. If you nevertheless find an omission in your order you have the following options:
• Through the "Order History" https://karlas.gr/historical-orders find your order and write your message at the bottom
• Reply to the order email and send it to us report the mistake that has been made.
• Talk to one of the sellers by phone at 2310989824 and 2310481231 during business days and store hours.
PAYMENT
How can I pay;
a) Credit / Debit Card:
Payment by Credit and Debit Card: The KARLAS ART WORLD online store accepts all Visa, Mastercard, American Express and DINERS credit cards. The security of your transactions is guaranteed by the secure management of your Piraeus Bank ePos data, which accepts all the above cards.
After you complete your order, a form will automatically appear in which you will fill in the details of your card. Upon completion of the payment, the KARLAS ART WORLD website will reappear.
If the order is placed on the data and on behalf of a company, then the credit card you use must be corporate. That is, to have been issued in the data of the respective company.
b) COD:
Pay the partner of our company, with the delivery of your order at your place. The cost is € 2.30 per delivery (the price includes VAT 24%).
c) Bank Transfer:
We give you the opportunity to repay the your order by bank transfer. You will be sent the necessary information with the IBAN of the account and the name of the beneficiary, which is the following:
BANK | BENEFICIARY | IBAN | ACCOUNT | SWIFT/BIC |
KARLAS GEORGIOS ARGYRIOU | GR18 0172 2390 0052 3907 0092 281 | 5239070092281 | PIRBGRAA | |
ALPHA BANK | KARLAS GEORGIOS ARGYRIOU | GR40 0140 4130 4130 0200 2001 683 | 413002002001683 | CRBAGRAA |
NATIONAL BANK | KARLAS GEORGIOS ARGYRIOU | GR82 0110 4210 0000 4216 1148 731 | 42161148731 | ETHNGRAA |
EUROBANK | KARLAS GEORGIOS ARGYRIOU | GR38 0260 1240 0003 1010 1926 523 | 0026012431010926523 | ERBKGRAA |
Next, send us the copy of the bank payment order by fax to 2310.98.98.24 or to the form Contact , indicating your order number for easy and fast identification.
According to the current tax provisions, documents worth more than € 500 (including VAT) to individuals (Retail Receipt) and documents worth more than € 500 (including VAT) to professionals / companies ( Sales Invoice) should be paid ONLY in the following ways:
- Deposit / transfer to bank account
- Debit on credit or debit card
How secure are my transactions?
The security of your transactions is guaranteed by the secure management of your Piraeus Bank ePos data, which accepts all the above cards.